Treatment, Results
& Refund Policy

Treatment consent and candidacy

Each service requires an appropriate clinical assessment, current health information, candidacy determination, and treatment-specific informed consent. Consent discusses material benefits, risks, alternatives, expected course, and the option not to proceed. A signed consent does not guarantee that treatment will be provided if clinical circumstances change.

Treatment fees and final sales

Treatment fees reflect professional assessment and time, clinical expertise, products, supplies, and delivery of the agreed service. Once a treatment has been performed or a product has been opened, prepared, dispensed, or used for a patient, the payment is final and generally nonrefundable.

Results and expectations

Aesthetic and wellness services are medical services, not exact or guaranteed outcomes. Anatomy, physiology, healing, lifestyle, adherence to instructions, and individual response may affect results, symmetry, duration, recovery, and the degree of correction. LUVION does not guarantee a specific result or complete patient satisfaction.

Questions or dissatisfaction

Patients are encouraged to contact LUVION promptly with questions or concerns and to attend the recommended follow-up after the expected healing or settling period. LUVION will assess the concern, review the treatment plan, and discuss clinically appropriate options. Dissatisfaction alone does not create an automatic right to a refund, complimentary product, additional treatment, or compensation.

Refinement, correction, and additional treatment

Some goals require staged treatment, additional product, maintenance, refinement, dissolving, or another corrective service. Unless expressly included in the written treatment plan, these services may require an additional fee. Any complimentary refinement is offered solely at LUVION’s clinical discretion and is not guaranteed.

Adverse events and urgent concerns

Contact LUVION promptly about an unexpected reaction or treatment concern so appropriate clinical guidance can be provided. Seek emergency care or call 911 for severe or rapidly worsening symptoms. Evaluation or care related to a concern will be determined by the clinical circumstances and does not, by itself, constitute an admission of fault or an automatic refund.

Clinical photographs and public use

Photographs may be obtained as part of the clinical record for assessment, treatment planning, safety, and follow-up. Public marketing or educational use of identifiable images requires a separate written authorization. Model participation may require public-use authorization as a program condition. Photography authorization is distinct from treatment consent and will be documented separately.

Deposits, cancellations, and missed appointments

A $50 reservation deposit is collected for non-member and approved-model bookings and applied in full to treatment. Active Radiance Members in good standing enjoy deposit-free booking with dedicated Radiance Member Booking.

Please provide at least 48 hours’ notice when canceling or rescheduling to transfer the deposit or preserve it as account credit. Late cancellations and missed appointments forfeit the deposit. If LUVION cancels the appointment or the clinical assessment determines that treatment is not appropriate, the deposit will be promptly refunded.

Packages, prepaid services, and memberships

Packages, prepaid services, and Radiance memberships are governed by their applicable written terms. Completed services and products already used are nonrefundable. Radiance paid treatment balance does not expire; active-member pricing and benefits end upon cancellation or are suspended during an approved seasonal pause. Promotional, loyalty, bonus, or complimentary credits may have a separately disclosed expiration date. Other package and prepaid-service terms are handled according to the applicable written agreement and law.

Retail and prescription products

Opened products, dispensed prescription items, special-order products, and temperature-sensitive items are final sale unless defective or a return is required by law or an applicable manufacturer policy.

Billing concerns

Please contact LUVION directly before initiating a payment dispute so we have the opportunity to review the record and address the concern. This request does not limit any right or remedy available under applicable law. Uninsured and self-pay patients may have additional rights described in the Good Faith Estimate & Financial Rights notice.

Exceptions and updates

Nothing in this policy waives rights or remedies that cannot legally be waived. A refund will be issued when required by applicable law or an express written agreement. LUVION may update this policy by posting a revised effective date; the terms accepted at the time of purchase will govern that transaction.

Questions may be sent to hello@luvionwellnessandaesthetics.com.